We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. How to Start a Return To start a return, you can contact us at info@harlownavy.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that approved returns will need to be sent to the following address: HARLOWNAVY LLC 276 Knollwood Rd, Tarpon Springs, FL 34688, United States

3. Return Shipping Costs and Restocking Fees
Defective or damaged items: We cover the return shipping costs and will provide a prepaid shipping label.

Customer remorse: [Укажите: We cover the return shipping costs / Customers are responsible for return shipping costs].

Restocking Fee: We do not charge a restocking fee.

4. Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

5. Exceptions / Non-Returnable Items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

6. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@harlownavy.com.

CONTACT INFORMATION Questions about the Return and Refund Policy should be sent to us at:
Company: HARLOWNAVY LLC
Email: info@harlownavy.com
Phone: +1 (727) 555-0144
Business & Return Address: 276 Knollwood Rd, Tarpon Springs, FL 34688, US
Business Hours: Monday–Friday, 9 AM–6 PM (EST)